Virtual Video Visits – Now Available!

Virtual video visits are now available!
You can book your appointment by calling the Spectrum Health. If you have ever made a video call with Skype, FaceTime, or Google Duo, this will be familiar to you. 
To book a video visit you will need:
A smartphone, tablet or computer with a webcam.
An internet connection in private setting, ideally at home using your own WIFI.
A supported operating system and web browser. Requirements are:
           – Mac OS X 10.12 and later – latest version of Chrome,  
           Firefox, or Safari
           – Windows 7 or Windows 10 – latest version of Chrome,
           Firefox, or the latest version of Edge. 
           Internet Explorer is not supported. 
           – iOS 11 and later – latest version of Safari
          – Android 9 and later – latest version of Chrome

If your virtual video visit is booked on the same day of booking, you will get an email a few minutes after speaking to the staff. If your virtual visit is booked in advanced, you will receive the email approximately 48 hours before the appointment time.

A few simple things can make your video visit go smoothly. 5-10 minutes before your appointment time, open the email you received for your virtual visit and click on “Attend your Virtual Visit”. You will be asked to grant access to your microphone and camera the first time you connect. You will not be able to connect to your visit unless you give access. You can test your microphone and camera at this stage. You should be able to see yourself on the screen and when you speak you should see solid bars appear in the audio panel along the left side. Click “join virtual visit” and wait for us to join the call. Like in-person visits, occasionally we may run behind. Please stay in the virtual waiting room until we starts the meeting. 
Only a very limited physical exam can be done over video. In some cases, an in-person visit will still be needed. If so, we will help arrange this for you.
As this is new technology for all of us, issues may come up. If this happens, we might convert your visit to a regular phone appointment.
A few notes on security:
We are using a secure platform through TELUS Health to conduct video visits.
It is preferable to use a personal email address rather than a work email for your health related communication, as some businesses can read or search emails sent or received on their systems.
By booking a video appointment you are committing to the following:
To not share your meeting invite or information to others.
To let us know if there is anyone else in attendance during your appointment. (A trusted family member or friend may be helpful for some parts of your visit)
We’re all looking forward to seeing you again soon during your visits!

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