Our first step in managing this risk was to shift toward telephone encounters. This intervention has been extremely successful in achieving our goal and we appreciate your flexibility during that transition. Moving forward, in response to the escalating pandemic, our doors will be closed and all appointments will now be conducted by telephone. This includes appointments booked online. During this encounter, if your doctor or nurse feels that your medical concern requires a physical examination a plan will be established.
For non-urgent medical concerns, we ask that you delay contacting the clinic so that we may focus on those who are most in need of care. Similarly, avoid going for non-critical bloodwork – including HIV viral loads for those who are HIV positive and on a stable medication regimen. This will take pressure off of St. Paul’s hospital laboratory so they can prioritize COVID-19 testing. In turn, St. Paul’s hospital pharmacy will refill your antiretroviral prescription or your PrEP prescription even without current bloodwork for now. Given that our staff will be working remotely, all antiretrovirals must be picked up at St. Paul’s hospital. Patients participating in clinical trials will be contacted with a plan for obtaining medication.
For up to date information on COVID-19, we trust http://www.bccdc.ca/health-info/diseases-conditions/covid-19. Here you will find current recommendations on social distancing, testing, and treatment guidelines. If you have symptoms of COVID-19 such as cough, fever, or new shortness of breath contact us and we will provide telephone advice. Alternatively, visit https://covid19.thrive.health for self-assessment and guidance.